TERMS OF SALE
By placing an order at Joshua + Caleb you are subject to these terms and conditions in full.
In order to purchase, access our services or enjoy our promotions at Joshua +Caleb you must be over 18 years of age and have the capacity to contract. It is mandatory to fill in the registration form in full.
When placing an order, you undertake that all details you provide to us are true andaccurate. Joshua + Caleb reserves the right to refuse or exclude any customer who is not complying with these requirements.
BUYING AT JOSHUA + CALEB
Users must fill in all required fields at Joshua + Caleb to make a purchase.
All prices shown are final prices, expressly including the Value Added Tax (VAT) in those cases that apply, notwithstanding that the user will always have detailed information of the price of the product.
Acceptance of present conditions implies conformity with the product, its characteristics, and its price.
All orders require the acceptance of prices and product characteristics as detailed in its product description.
In case any product is not available, Joshua + Caleb will notify the customer asap, cancelling the order and refunding the amount to the customer.
PRODUCT PRESENTATION
Joshua + Caleb is committed to show and describe the products as accurately as
possible.
Joshua + Caleb denies all responsibility in case of a mistake, error, or omission in
said presentation.
Photographs used to illustrate and complement the products description do not belong to the contract obligations.
PAYMENT
All orders must be paid using a bank card (Visa, Mastercard or American Express,
Discover), and PayPal account.
Joshua + Caleb will never store card details or bank details of its user in its server. It is not allowed to use data or payment instruments belonging to third parties.
PAYMENT SECURITY
Joshua + Caleb will use all available means to guarantee the confidentiality and security of the data transmitted through the web and on the website www.shopjoshuaandcaleb.c m In the same spirit, the payment platform uses SSL (Secure Socket Layer) security protocols.
SHIPMENT
As soon as the purchase process is finished, all in stock products will be sent through the means Joshua + Caleb offers the customer.
Please check our S&H rates:
$7.95 – orders up to $50.00
$10.95 - orders up to $99.99
Orders over $100 will be shipped free of charge. Free shipping will not be applied if your order total does not reach the minimum amount indicated after applying discounts or promotions.
Joshua + Caleb will not be held responsible for taxes, duties and other costs generated by Customs or for possible delays due to Customs procedures.
Besides it is the customer’s responsibility to check the product upon receipt to verify it is in perfect state. If the package seems, or open or the customer may think the shipment has been tampered with, the customer must refuse the delivery and notify Joshua + Caleb immediately through this Contact Form.
DELIVERY TIME
3-12 working days – In stock items
13-21 working days – In route stock items
*Estimated Time of Arrival for orders received during promotions and sales periods (Cyber Monday, Cyber Week, Christmas) might be slightly delayed.
Exceptional circumstances such as promotional periods, unforeseen with the courier, system upgrades or major circumstances, may vary the established delivery deadlines. However, Joshua + Caleb undertakes to notify the customer in case some of these situations take place.
If there is absence at the time of delivery at the address that has been indicated, and the package cannot be delivered, the courier may try again. If after proposing repeatedly delivery for the handling, the package still cannot be delivered, it will be returned to our facilities and, once received, we will proceed to make the refund of the product or products purchased. The original shipping costs will not be refunded.
RETURNS AND REPLACEMENTS
Every item purchased in Joshua + Caleb through our website can be returned or
exchanged within a maximum period of 2 calendar days from the date when the
order was delivered.
Exchanges and returns will be managed through Contact Us. Joshua + Caleb will only assume return expenses of defected products previously managed and accepted by the Quality Department through the following link: Customer Service.
EXCHANGES
The Free Exchange service through our Contact Us..
You can choose another size or product from our website, and we will send it to you. The exchange period is 2 days from the day when the package was delivered.
RETURNS
If you want to make a return in a comfortable and simple way, we offer you an easy
return service. All returns will involve costs that will be deducted from the final amount to be refunded.
You can check our rates here:
$7.95 – All total amounts
Ship with any carrier at your own expense:
If you do not wish to manage your return through the offered method, you can return the product to us at your own expense, selecting the desired carrier for it. Please note that since this service has not been offered by us, we cannot assume the risk on the return package when it refers to causes not attributable to Joshua + Caleb.
PRODUCT STATUS
In order for a return to be accepted by Joshua + Caleb, if must comply with the following conditions:
- That haven't been used.
- That didn’t suffer any damage.
- That are in the same condition as they were initially sent to the customer and keep the original package and all its contents (hangtags, papers and other elements that may contain).
- That the original box hasn’t been written on or doesn’t have anything stuck on to it.
- Returns for orders including free items should be made in full to get a refund. No partial returns will be accepted.
In case any of the conditions indicated in this section are not met, Joshua + Caleb will keep the right to refuse the return.
Once the return is refused, the customer’s refund, replacement or exchange is denied.
REFUNDS
Once the item has been received and your refund has been approved and authorized, you will receive a confirmation email notifying that the amount of the product
or products to be returned, will be refunded through the same method of payment you used to pay for the order.
The refund will appear in your account balance in the next 7 to 15 working days after you receive the email confirming the refund, although this may vary depending on the conditions of each bank
GIFTS
Please note that in case of gifts, refunds will always be made through the method of payment used when placing the order.
CANCELLATION
All the cancellation/modification requests must be processed by an agent. We always try to accept all the requests, once your order has started the automatic flow of preparation, it’s not possible to cancel the order.
To cancel your order (as long as it has not been shipped) you must contact us through our Contact Form and wait for confirmation from our team. We will try to respond to your request as soon as possible.
Please click on the following link to access: Contact Us
RESPONSIBILITY
Joshua + Caleb is committed to giving your order as swiftly as possible to the selected transport agency. Nevertheless, Joshua + Caleb cannot be held responsible for damages resulting from a transport malfunctioning, especially for reasons such as industrial actions, traffic congestion and in general any other reason typical of the sector that derivate in delays, loss, or theft of the chosen product. Technical failure for accidental causes or any other kind may prevent the normal functioning of the service through internet. Lack of availability of the site for maintenance reasons or other things that prevent the user to access the service. Joshua + Caleb will use all available means to provide the process of selection, payment, and shipment of the desired product. Nevertheless Joshua + Caleb declines any responsibility for third party causes, fortuitous circumstances, and force situations.
CUSTOMER CARE SERVICE
You can contact Joshua + Caleb through this Contact Form.
We are available since Monday to Thursday at 09:00 to 16:00h (CST).
TRADE MARKS
All trademarks, brands, logotypes and anagrams shown in this website are the sole propriety of Joshua + Caleb. It is expressly forbidden to use without prior consent any element of the web that may be object of protection according to current law on industrial property. Expressed, no logo, trademark, commercial name, shop sign, denomination, slogan, photographic material or any other distinctive sign belonging to Joshua + Caleb may be used without the express written consent by Joshua + Caleb.
LEGAL ACTIONS
Joshua + Caleb reserves the right to exert legal actions against the users that violate or infringe Joshua + Caleb’ intellectual and industrial property rights.